REFUND & REPLACEMENT POLICY Last Updated: September 2026 At DepomClub, all products are digital products and are delivered electronically. Because digital products may be accessed, used or transferred immediately after delivery, we have established the following Refund & Replacement Policy to protect both our customers and DepomClub against fraudulent, abusive or unverifiable claims. By placing an order with DepomClub, you acknowledge and agree to the procedures described below, subject always to any mandatory consumer rights that cannot legally be excluded. 1. DIGITAL PRODUCTS All products sold through DepomClub are digital products. Depending on the listing, a product may include access to a gaming account and/or account-related information. No physical product will be shipped unless explicitly stated otherwise on the relevant product listing. Due to the nature of digital products, customers should carefully review the product description and all listed characteristics before purchasing. 2. PLEASE VERIFY YOUR PURCHASE BEFORE CHECKOUT Customers are responsible for reviewing the product listing before completing payment. Before purchasing, please carefully check: Account contents Skins and cosmetics Emotes Other listed features Email access information where applicable Product description Price Any other information displayed on the product page Once an order has been delivered, the customer may have accessed information that cannot practically be returned in the same condition as a physical product. 3. REQUIRED VIDEO RECORDING FOR REFUND OR REPLACEMENT REQUESTS To protect both customers and DepomClub from fraudulent or unverifiable claims, we strongly require customers who wish to request a refund or replacement based on an alleged problem with the delivered account to provide continuous video evidence of the transaction and verification process. The recording should begin BEFORE payment is made. The video should clearly show, in one continuous recording: The relevant DepomClub product/listing before purchase. The checkout process immediately before payment. The completion of the payment. Receipt of the account information. The customer accessing the provided account. The customer successfully attempting to log into the account. The issue or problem being claimed, if applicable. IMPORTANT The recording must remain continuous from the pre-payment stage through the account verification process. The recording should not be: Paused; Stopped and restarted; Edited; Cut; Spliced; Manipulated; Re-recorded from separate clips. A continuous, unedited recording is required because it allows DepomClub to establish that the account information shown in the recording is the same information received from the order and that no relevant events occurred outside the recording. 4. WHAT THE VIDEO MUST SHOW For a refund or replacement request, the recording should provide enough evidence for DepomClub to reasonably verify: The product purchased; The order/payment process; That the customer received the delivered information; That the provided credentials were used; The login attempt; The condition of the account immediately after delivery; The specific problem being reported. If the customer claims that the credentials do not work, the recording should show the login attempt and the resulting error or failure. If the customer claims that the delivered account does not match the product listing, the recording should show the relevant account information and the discrepancy. 5. DO NOT RECORD PAYMENT CARD INFORMATION For your own security, do not intentionally expose your complete payment card number, CVV/security code, banking password or other highly sensitive financial information in the recording. If such information appears on screen during checkout, you should hide or obscure it where possible while ensuring that the recording still provides reasonable evidence of the purchase. DepomClub does not require customers to provide their complete payment card number as evidence for a refund or replacement request. 6. ACCOUNT LOGIN VERIFICATION After receiving the account information, the customer should verify access while the same continuous recording remains active. The recording should demonstrate the login process and successful access to the relevant account. Customers should avoid unnecessarily exposing unrelated personal information, private messages, payment information or other sensitive information belonging to themselves or third parties. The purpose of the recording is solely to establish the purchase, delivery, access and condition of the purchased product. 7. REFUND OR REPLACEMENT REQUEST WITHOUT VIDEO EVIDENCE Because digital products can be accessed, changed, transferred or otherwise used after delivery, DepomClub may require continuous video evidence when investigating a customer claim concerning the condition, delivery or accessibility of an account. If a customer does not provide the requested continuous and unedited recording, DepomClub may be unable to verify the claim and may reject a discretionary refund or replacement request where permitted by applicable law. However, this requirement does not remove or restrict any mandatory statutory consumer rights that apply to the transaction. Where applicable law provides a mandatory remedy despite the absence of video evidence, those legal rights remain unaffected. 8. ALTERED OR EDITED RECORDINGS Recordings that appear to have been: Edited; Cut; Spliced; Paused and resumed; Manipulated; Re-recorded; Missing relevant sections; may not provide sufficient evidence for us to verify a claim. DepomClub may request additional information or evidence where reasonably necessary. 9. FALSE OR FRAUDULENT CLAIMS Refund and replacement requests must be truthful and made in good faith. We may investigate claims involving: False statements; Fraudulent refund attempts; Account manipulation; Intentional alteration of account information; Unauthorized changes made after delivery; False claims that credentials were not received; Abuse of the refund system; Payment fraud; Fraudulent chargebacks. Where there is evidence of fraud or abuse, we may restrict future purchases and provide relevant transaction information to payment processors or other relevant parties where legally permitted. 10. ACCOUNT CHANGES AFTER DELIVERY Customers should not intentionally modify, transfer, sell, share or otherwise alter the purchased account before reporting a problem that existed at the time of delivery. If a customer makes changes to the account after receiving it, those changes may make it difficult or impossible for DepomClub to determine whether the claimed problem existed before or after delivery. Where reasonably necessary, DepomClub may request evidence showing the condition of the account immediately after delivery. 11. REPLACEMENTS Where a legitimate product issue is verified and a replacement is appropriate, DepomClub may provide a replacement product of equivalent or reasonably comparable value, subject to availability and applicable law. A replacement may be offered instead of a monetary refund where permitted by applicable law and appropriate to the circumstances. A replacement does not automatically entitle the customer to an additional refund. 12. REFUNDS Where DepomClub determines that a refund is appropriate, the refund will generally be issued through the original payment method where reasonably possible. The processing time may depend on the payment provider or financial institution. DepomClub does not control the exact time required for a payment provider to display a completed refund in the customer's account. Where applicable law requires a refund, DepomClub will comply with the applicable legal requirements. 13. NON-DELIVERY If you have completed payment but have not received your order information, please first check: Inbox; Spam folder; Junk folder; Promotions folder, where applicable. If the order still cannot be located, contact DepomClub Support and provide your order number and checkout email address. Non-delivery claims will be investigated using available order, payment and delivery records. 14. INVALID OR INACCESSIBLE ACCOUNT If you believe the delivered account credentials do not work, please contact support as soon as possible. Where possible, provide: Order number; Email used during checkout; Continuous purchase and verification recording; Screenshot or recording of the relevant error; Description of the problem. We may investigate the issue using our order and delivery records. 15. PRODUCT NOT MATCHING LISTING If you believe that the delivered product materially differs from the product description, contact support promptly. Please provide evidence showing: What was advertised; What was delivered; The relevant discrepancy. Where applicable, DepomClub may offer an appropriate remedy, which may include correction, replacement, price reduction or refund depending on the circumstances and applicable law. 16. CHANGE OF MIND Because our products are digital and delivery may begin immediately after payment, customers should carefully review the product listing before purchasing. Where applicable law permits the statutory right of withdrawal for digital content to be excluded after delivery begins, this will apply only where the legally required conditions have been satisfied, including the customer's prior express consent to immediate delivery and acknowledgement of the relevant consequences. Nothing in this section limits mandatory rights granted to consumers by applicable law. 17. CHARGEBACKS Customers are encouraged to contact DepomClub Support before initiating a chargeback where the issue can reasonably be resolved through our support process. If a payment dispute is opened, DepomClub may provide relevant evidence to the payment processor or financial institution, including where appropriate: Order information; Payment confirmation; Delivery records; Communication records; Relevant account-delivery information; Video evidence voluntarily provided by the customer. Nothing in this section prevents a customer from exercising a lawful right to dispute a transaction. 18. VIDEO EVIDENCE AND PRIVACY Any video recording submitted to DepomClub for the purpose of investigating a refund or replacement request may contain personal data. Such recordings will be used only as reasonably necessary to: Investigate the relevant claim; Verify the transaction; Prevent fraud and abuse; Determine whether a refund or replacement is appropriate; Defend or establish legal claims where necessary. Customers should avoid recording unrelated personal information. Where possible, DepomClub will retain submitted evidence only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, security and dispute-resolution requirements. For additional information regarding personal-data processing, please see our Privacy Policy. 19. EXCEPTIONS AND LEGAL RIGHTS This Refund & Replacement Policy does not exclude, restrict or waive any consumer rights that cannot legally be excluded. If applicable law provides a customer with a mandatory right to a refund, replacement, repair, price reduction, termination or another remedy, that right will remain available regardless of whether video evidence is available. Where there is a dispute regarding whether a statutory right applies, DepomClub will assess the matter based on the applicable law and the circumstances of the transaction. 20. HOW TO REQUEST A REFUND OR REPLACEMENT To submit a request, contact: DepomClub Support Email: [SUPPORT EMAIL] Please include: Order number; Email address used at checkout; Reason for the request; Continuous, unedited video evidence where applicable; Any additional evidence relevant to the claim. We may request additional information where reasonably necessary to investigate the request. 21. FINAL REVIEW Each refund or replacement request may be reviewed individually based on: The product purchased; The product listing; Order records; Delivery records; Payment status; Evidence provided; The nature of the reported issue; Applicable consumer protection law. DepomClub reserves the right to reject fraudulent, abusive or unverifiable claims to the extent permitted by applicable law. 22. CONTACT For refund or replacement requests: DepomClub Email: [SUPPORT EMAIL] Website: https://depomclub.com © 2026 DepomClub. All rights reserved.